What services do you offer?

-We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and more.

Do you provide cleaning supplies?

-Yes, we bring our own eco-friendly cleaning supplies and equipment. However, if you have specific products you prefer, we’re happy to accommodate.

How much will it cost to clean my home?

-The cost depends on various factors such as the size of your home, the type of cleaning required, and any additional services you may need. We offer customized quotes based on your specific needs.

Are your cleaners insured and bonded?

-Yes, all our cleaners are fully insured and bonded for your peace of mind.

How do I prepare for my cleaning appointment?

–One of the best things you can do is make sure there is as little clutter as possible. The cleaners will need to have access to surfaces to clean and if they are covered up by too much clutter they may be inaccessible. Make sure the floors are clear of items and debris. Communicate with your cleaner when they arrive (if you are home) a plan to make sure the cleaner has space to clean. Children, pets and other adults in the way can really hinder a job from being done in the best way possible. It can also be hazardous. Vacuum cords, cleaning products and supplies will be in the area with the cleaner and to mitigate accidents from happening it is best to give them space. If you have any questions about how to better prepare, feel free to reach out and ask any questions at all!

Do I need to be present during the cleaning?

-It’s completely up to you. Many of our clients provide us with access to their homes, while others prefer to be present.

How long will the cleaning take?

-The duration depends on the size of your home and the extent of cleaning required. We can provide estimated timeframes based on your specific needs.

Can I schedule a cleaning on weekends or evenings?

-Yes, we offer flexible scheduling options including weekends and evenings to accommodate your busy schedule.

Do you offer recurring cleaning services?

-Yes, we offer weekly, bi-weekly, or monthly cleaning services to ensure your home remains consistently clean.

What do you not clean?/ What do cleaners not do?

• Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.”

  • Clean inside of fireplace

  • Clean toys

  • Pick up clutter

  • Do Laundry

  • Wash dishes

  • Clean carpets

  • Mold: (Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don’t worry- the cleaners can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a health safety issue. The cleaners aren’t able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.)

  • Weight: (We have a 30 lb. weight limit for safety reasons. Moving smaller items like dining table chairs, small ottomans, etc. to clean under is perfectly ok. If you would like any heavier furniture or appliances cleaned under, you’re welcome to move it and the cleaners will be happy to clean under it upon request.)

  • Extensive grease or fire damage

  • Bodily Fluids

  • Pet messes

  • Bug infestations

  • Heights: (There is a limit to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of standard kitchen cupboards is approximately the maximum limit of height. Some lighting fixtures may also be out of reach.)

What if I’m not satisfied with the cleaning?

-Your satisfaction is our priority. If you’re not happy with the cleaning, please let us know within 24 hours, and we’ll gladly re-clean the areas in question at no extra cost.

How many cleaners can I expect?

-We send 1 or 2 cleaners, depending on availability and your needs. Typically we send only one cleaner to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward. Deep Cleanings or larger homes may be scheduled with enough employees to make sure we can do the best job possible in a timely manner.

What is your cancellation/rescheduling policy?

-We require 2 full business days notice if you need to cancel or change any upcoming appointments. When you provide 2 or more full business days notice, there is no cancellation fee. If you provide less than 2 full business days notice, you will be charged a $100 cancellation fee. If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.